Returns:
If you have bought a new item which came from Vivamk Network LTD either through this site or has been drop shipped from Vivamk Network LTD or you have been directed to Vivamk Network LTD online site and has purchased the item then refer to the Vivamk Network LTD returns policy at the end of this page.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned:
Unfortunately due to the nature of cosmetics we cannot accept returns on the majority of products for hygienic reasons. However, if the goods you received were faulty when they arrived and you have not opened them, please return to us and we will consider a refund once we have had a chance to look at the product.
Please contact us for further instructions.
Downloadable software products.
Patronised items if the wording was spelt wrong on the form.
Sale items:
Sale products will be refunded at their purchased price.
Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Delivery times:
Open Monday to Sunday.
Orders before 12.00pm will be class as that day.
Orders after 12.00pm will be classed as the following day.
(This due to the time items are processed.)
Delivery days are Monday to Friday. But depending on the driver and company they could be delivered at the weekend.
Delivery firms:
Evri will take 2-4 working days and are the default shipping method @ £3.95.
DPD will take 1-2 working days and cost more to deliver @ £6.95
Delivery’s can be arranged for next day @ £9.95 Monday to Friday but would be specially arranged.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
Shipping returns:
To return your product, you should mail your product to:
ARAY LOWER HOUSE FARM
BOSLEY
MACCLESFIELD
CHESHIRE
SK11 0PH
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at [email protected] for questions related to refunds and returns.
Or call Raymond Whittaker on 07802 530338
VivaMK Network Ltd Returns Policy
The infomation below is right at 17/5/2025
The company recognises that there are occasions when distributors may find it necessary to return products(s) for reasons beyond their control.
The procedure outlined is applicable to all VivaMK distributors and must be adhered to at all times, to ensure returns are dealt with efficiently and with the minimum of delay.
Non-Faulty Items
1. Items will be accepted for return providing they are returned within 42 days of the original invoice date.
2. All non-faulty items must be returned in unmarked and original packaging. No credit will be given for items returned that are not in the original condition.
3. Returned products will be refunded within 2 working days of receipt providing they have been returned in line with point 1 & 2. Any items over 42 days, or not in the original packing, will not be accepted or processed. We will not cover the cost of returning these items to you. If there are any discrepancies, VivaMK Network Ltd will contact you.
4. All products will be refunded at the invoiced price minus any additional bonuses that were previously paid based on the sale of the returned item.
5. Please be advised that there are some exceptions to terms you can return, these will be
stated at point of sale, such as retailing aids like catalogues.
6. VivaMK Network Ltd will refund you up to the value of £7 / €10 per distributor per calendar month to cover the cost of any returns. To obtain this refund, you will need to send your postage receipt to [email protected] . Any costs incurred above this will be at the distributor’s own expense.
7. It is the responsibility of the VivaMK distributor to return the unwanted goods to VivaMK Network LTD. We are unable to take responsibility for any goods not received.
The returns address is:
VivaMK Network
Aero Mill
Kershaw Street
Church
Accrington
Lancs
BB5 4JS.
THIS IS THE FULL ADDRESS, DO NOT ADDRESS IT TO A PERSON. DO NOT ATTACH/SELLOTAPE ANYTHING TO THE PRODUCT PACKAGING.
If you wish to make a return, please return your goods with the following information included in your returns parcel:
Name.
Account Number.
Order Number.
Item name & number along with quantity being returned.
Reason for the return.
There is no need to email us before making a return as long as it meets the criteria set out above.
You may email us at [email protected] if you have a query.
Faulty Items
VivaMK Network LTD will do their upmost to ensure all products supplied are fit for purpose and received in satisfactory condition at all times. However, should you receive a product that you believe to be faulty, please contact VivaMK Network Ltd Immediately upon noticing the issue.
Please email [email protected] with the following:
Name:-
Account Number:-
Order Number:-
Item Number & Name:-
Full description of the fault:-
Photo or video evidence of the fault.
VivaMK Network Ltd will respond to you within 1 working day of the email to assist you further.
Please note, all VivaMK products are given 12 months warranty from the date of original invoice.
Faulty items older than 42 days but within the 12-month guarantee will be replaced and not refunded. A refund will only be given if the product is no longer available.